OUR RESIDENTS CHARTER

• The right to care for yourself as far as you are able.
• The right to take personal responsibility for your own actions and expect all staff to accept that a degree of risk is involved.
• The right to personal privacy at all times and a right to lock your own room door.
• The right to invite whoever you choose into your room.
• The right to independence.
• The right to have your dignity respected and to be treated as an individual.
• The right to receive an anti-discriminatory service which is responsive to your race, religion, culture, language, gender, sexuality, disability and age.
• The right to live your chosen lifestyle.
• The right of access to your own personal records and information relating to decisions made with all staff that affect your life, and where necessary to be assisted with this.
• The right to take an active part in any decisions about daily living arrangements that affect your life.
• The right of access to outside agencies of your choice e.g. doctor, optician, chiropodist etc., and where necessary to be assisted with this.
• The right to look after your own medicines.
• The right to control your own finances, if you are able to do so.
• The right to make personal life choices such as what food you eat and what time you get up and go to bed.
• The right to be involved in your own care plan and be involved in any formal reviews of your needs, which take place at regular intervals.
• The right to access a formal complaints procedure and to be represented by a friend, relative or adviser if necessary.
• The right to participate in voting at elections.
• The right to enjoy a smoke free environment.